FREQUENTLY ASKED QUESTIONS
Do You Have A Delivery Minimum?
The standard minimum order for delivery is $500.00 before delivery fees and taxes. Exceptions can be made depending on the season and proximity to the Skaneateles distribution warehouse.
Can I Pick Up Rental Order At Your Warehouse?
Unfortunately, we are not allowing warehouse pickups at this time due to COVID-19.
How Do I View Product Pricing?
We have the vast majority of our product pricing listed in our online catalog.
When Should I Place An Order?
Rentals are reserved on a first come first serve basis, the sooner you reserve your equipment the better. Rentals are reserved upon receipt of a 50% non-refundable deposit and completed rental agreement. As one of the fastest growing rental companies in the country we book up quickly during peak season. Even if you don’t have all of the specifics, it is best to confirm and reserve your rentals and make adjustments as needed. Changes are accepted up to three business days prior to the scheduled delivery date.
What If I Need To Make Changes?
All changes must be made at least 3 business days prior to delivery. Additions to your order are welcomed but subject to availability.
What Are Delivery Hours?
We can deliver and pick up any day or time. The standard delivery and pick up window is from 8:00 AM to 5:00 PM Monday through Friday. Weekend or after hour deliveries and pick ups are available for an additional charge. If you require delivery within a specific time frame an additional “Timed delivery fee” may apply.
What Is The Delivery Fee?
Delivery charges are determined according to the date, location, time and the amount of the rentals. Please contact your rental specialist handling your specific event.
Do You Setup Equipment?
We set up and take down all bars, dance floors, stages and lighting. Other items such as tables, chairs, linens, flatware and glassware are setup by the customer or caterer. If you need the aforementioned items setup, we will set them up if scheduled before delivery and for a setup fee.
What Should I Do Once Event Is Over?
All tables and chairs must be folded, bagged, stacked and ready for pickup. All flatware / dishware should be scraped, rinsed, and placed back in their original containers. Glasses should be put back in their racks. Linen must be shaken and dry to prevent mildew and staining. All other equipment needs to gathered and placed in same vicinity.
Am I Responsible For Damaged Or Missing Equipment?
Customer is responsible for damaged or missing equipment and a repair/ replacement cost will be assessed.
Are You Insured?
Yes, If you need a certificate of insurance please email your building's or municipality's requirements to us at least 4 business days before the event. Your event rental specialist will be happy to provide you with necessary COI's.
Closed For Holidays?
Our main office is closed the following holidays; Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas & New Years Day. However, the delivery teams are available to deliver on holidays for a fee.
When Is Payment Due?
We require a non refundable 50% deposit to secure your order. The remaining balance is due 3 business days prior to scheduled delivery date.
My Business Is Tax Exempt. Do you Reflect This On My Order?
Yes, once we receive your tax exempt certificate the accounting team with remove tax.
What Types Of Payment Methods Do You Accept?
We accept credit cards (Visa, AMEX, Mastercard & Discover). Also, we accept cash and checks paid in full 1 week before event delivery date.
What Is Standard Rental Period?
Our standard rental period is 24-48 hours depending on the date and time of delivery.
What Is Cancellation Policy?
Cancellation up to 3 business days before event will result in loss of 50% non refundable deposit. Cancellation within 3 business days of the event will result in 100% cancellation fee.